Return & Exchange Policy

At Aakrutee Jewellery, we want you to shop with confidence. We believe in keeping our return, exchange, and refund process simple, transparent, and customer-friendly.

For Jewellery Orders

  • You may raise a return request within 7 days from the date of delivery.

  • Products purchased during special offers, sales, clearance events, or promotional campaigns may be subject to specific return and exchange conditions.

Return Conditions

To be eligible for a return:

  • The item must be unused and unworn.

  • The product must be returned with its original packaging and tags intact.

  • The jewellery must be in its original condition, without any scratches, damage, alterations, or signs of use.

  • An unboxing video is required for claims involving missing, damaged, or incorrect items. Please record the package opening from the sealed condition.

How to Initiate a Return

  1. Contact our customer support team via WhatsApp or Email within 7 days of receiving your order.

  2. Provide your Order ID and registered contact number.

  3. Clearly mention the reason for the return.

  4. Share the required product images or unboxing video, where applicable.

  5. Our team will review your request and confirm your return eligibility.

  6. Once approved, we will share the return pickup or return instructions with you.

Refunds

Refunds will be initiated after the returned product is received and successfully inspected.

  • Prepaid Orders: Approved refunds will be processed to the original payment method.

  • COD Orders: Approved refunds will be processed to the UPI or bank account details provided by the customer.

  • Refund processing time may vary depending on the payment method and banking partner.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, altered, damaged, or returned without original packaging.

  • Custom-made or personalized jewellery, where applicable.

  • Products purchased under clearance or final sale, as stated on the product page.

  • Items returned after the 7-day return window.

Exchange Policy – Within 7 Days

Issue Faced Exchange Process
Damaged Item Exchange with the same item
Wrong Item Received Exchange with the correct item
Size Issue Exchange with the same or available variant

  • If the exact product is unavailable, our team will assist you with an available alternative or process a refund, where applicable.

How to Initiate an Exchange

  1. Contact us via WhatsApp or Email within 7 days of delivery.

  2. Provide your Order ID and registered contact number.

  3. Mention the item you wish to exchange and the reason for the request.

  4. Share clear product images or videos, if required.

  5. Our team will review your request and provide the exchange instructions.

  6. Once the product is received and successfully verified, the exchange will be processed.

Need Help?

For any return, exchange, or refund-related assistance, please contact our support team:

Aakrutee Jewellery
📧 Email: aakrutee01@gmail.com
📞 Phone / WhatsApp: +91 9726100732

We're always happy to assist you and make your shopping experience with Aakrutee Jewellery as smooth as possible.